A control view for a freight operator, built around the four numbers a dispatcher actually acts on.
Overview
The old dashboard showed forty metrics, so dispatchers kept a paper list of the four that mattered. We designed to the paper list, then earned the right to add anything back. Median time to spot a delayed load fell from eleven minutes to under two.
Problem
The old dashboard showed forty metrics, so dispatchers kept a paper list of the four that mattered.
Approach
We designed to the paper list, then earned the right to add anything back.
Outcome
Median time to spot a delayed load fell from eleven minutes to under two.
A control view for a freight operator, built around the four numbers a dispatcher actually acts on.
The old dashboard showed forty metrics, so dispatchers kept a paper list of the four that mattered. We designed to the paper list, then earned the right to add anything back.
Median time to spot a delayed load fell from eleven minutes to under two.
40 windows • Data • Harbor — Logistics dashboard